My Multo™ is heating up too slowly. What should I do?

On average it should take 10 minutes to boil 500ml (17 oz) of water. To test the Multo fill the mixing bowl with 500ml (17 oz) of water at room temperature and use the Manual mode to boil the water for 10 minutes in 265°F at speed 1.

If the water didn't boil, please let CS know via email support@cookingpal.com or call (866) 548-3092.