Software update help – version 1.6.3

(Update: Dec 6, 2021) We've received some comments where our users have been prompted multiple times for updates, i.e. more than 3 times. If this is the case for you, please reach out to us in the same fashion as outlined in our Troubleshooting section.

This article refers to the software update released on November 23, 2021. 

Software Update 1.6.3

We’ve been made aware that some users are receiving multiple prompts during the software update for 1.6.3. Please note that this is expected, and that the update process this time may require the user to update up to three times: 

• The Smart Kitchen Hub will update once for a bug fix. It will restart afterwards. 
• The Smart Kitchen Hub will update to 1.6.3. It will restart afterwards. 
• Multo (the appliance) will update once. To ensure this happens smoothly, make sure that both Multo and the Hub are turned on and are within 5 feet of each other. 

There will be a popup on the Hub for all three instances requesting you to update. Simply follow the instructions on the popup.

For a smooth update, please ensure that you connected your Hub to Wi-Fi and paired Multo and the Hub together via Bluetooth, and that the Hub and Multo are close to each other.

You can view this video for more details (0:18) on how to make sure your Hub and Multo are paired. 

Troubleshooting 

(Update: Dec 6, 2021) We've received some comments where our users have been prompted multiple times for updates, i.e. more than 3 times. If this is the case for you, please reach out to us.

Should there be any issue during the process of updating (e.g. the bar will not load), please reach out to us at support@cookingpal.com with the following information: 

• Hub’s Device ID 
• Hub App version 
• Multo’s Device ID 
• Device firmware version 

To learn how to do so, please view this article. 

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Possible issues / Keyword searches: 

• Update issue 
• Software update 
• Firmware / firmware issue
• App update
• Multiple updates