For customer concerns, kindly reach us through our toll-free line (866) 548-3092 or via e-mail firstname.lastname@example.org.
Customer Service team is available from Monday to Friday 9am - 5pm PT.
For faster customer service please prepare the following information:
1. Order No.
2. Serial No. of Multo® unit (refer to the image below)
3. System version (refer to the image below)
4. App version (refer to the image below)
5. Video/s and/or photos to describe your concern